Paying taxes is one of the most ungratifying process because you never get a thank you for the money you pay. Everywhere else in the world where you pay money you tend to get a thank you. The blood sweat and tears you have put into working to earn that money that you pay to the tax office deserves a thank you.

The smallest gesture like that would dramatically increase its NPS score and actually turn a lot of people from hating them to thinking they were ok and fair.

Thoughts?

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